The WellTuned platform powered by Mention My Biz allows patients to provide real time feedback on the service they receive from healthcare organizations and staff. Our proprietary technology provides the organization an innovative framework to establish, recognize and reward behavioral objectives for their personnel. This improves patient satisfaction and employee engagement- resulting in higher HCAHPS and MACRA compliance.
"Feedback on each department and every person involved in delivering the best patient experience."
WellTuned was built with the patient in mind. The easy- to- use mobile interface can be accessed anywhere and allows for quick response to notifications. Feedback can be incentivized and patients can be a part of improving their experience.
WellTuned drives staff engagement. Patient feedback highlights areas of behavior that can be trained, optimized and utilized to drive performance, recognition and reward throughout the patient experience.
WellTuned benefits providers by enabling them to take full advantage of the merit- based incentive component of MIPS scoring. Organizations have an opportunity to drive higher levels of patient satisfaction by fostering a transparent bond of dependency between patients and personnel, which in turn informs recruiting and reduces turnover.
As the healthcare industry evolves from volume to value- based reimbursement, in order to benefit, service providers need to find effective ways to measure the quality of the care and outcomes they are providing.
MIPS favorable adjustments of up to 9%
HCAHPS related incentives up to $1.8b