Empowering customer satisfaction and employee engagement.

Why us?

The pressure has never been greater for companies to move from reactive to preemptive customer service models. Employees are the face of any service brand. While data is the key to understanding the interaction between employees and customers, the industry lacks an efficient system to capture these insights. Nevertheless, customers continue to demonstrate a willingness to share feedback and be a part of improving their experience. The WellTuned system powered by Mention My Biz offers an engaging, proprietary, and interactive connection between customers and front-line employees.

"Feedback on every person involved in delivering the best customer experience."

The Gaps We Fill

Staff

Drive engagement by measuring and rewarding the behaviors that matter. Accountability through customer recognition and private feedback goes back to the most fundamental concept of recognition and reward.

Customers

Empower and incentivize customers to be a part of improving the overall customer experience. To have a customer centric service means including the customer in the process to improve it.

Proactive

Discover what is working and what needs improvement in real-time allowing for thoughtful changes and quick responses.

“Create curriculums that preempt scenarios leading to poor customer experiences.” -O. Munoz, United

Predictive

Take inputs on behaviors and learn from them. Prevent a potentially bad experience from happening without the guest ever knowing.

“Apply customer data to solve trouble spots in your toughest customer journeys today.” -Jeff Foley, Pegasystems

Why does it matter?

WellTuned connects customers to front-line employees - providing businesses insights into both groups - driving customer satisfaction and employee performance.

“For every one point of improvement in customer experience index scores, hotels gain $332m in incremental revenue.”
-Maxie- Schmidt-Subramarian, Forrester

“Customer experience index leaders enjoyed a 14% total revenue growth rate advantage over customer experience laggards.”
-Harley Manning, Forrester

Why Partner?

Ease of implementation. Our discovery phase aligns your goals with our solution allowing us to seamlessly integrate into your existing app.
Real-time data. Exceed expectations in real time with WellTuned as we relay the behaviors that your guests value.
Intellectual Property. We have been working on the consumer to employee engagement problem since 2015 and we have the system to solve it.

Managed dashboard. Access customer feedback, and departmental and employee data in one place. Manage assets such as endorsement badges and organizational details.
Track performance. Target the behaviors that matter and track the employees who best embody them. Promote retention by recognizing and rewarding employee performance.